Privacy Policy

At Florenyx Eco-Market, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information from you in various ways to provide you with the best possible service and shopping experience. Understanding what data we gather helps us serve you more effectively while maintaining your trust.

Personal Information You Provide

When you create an account, place an order, or contact us, we collect personal information such as your name, email address, phone number, postal address, and billing information. This information is essential for processing your orders, delivering products, and maintaining communication with you about your purchases and account.

Automatically Collected Information

When you browse our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. We use cookies and similar tracking technologies to enhance your experience and analyze how visitors interact with our site.

Payment Information

When you make a purchase, we collect payment information such as credit card numbers, expiration dates, and CVV codes. However, we do not store this sensitive information on our servers. Instead, we use secure payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) to handle all payment transactions safely.

2. How We Use Your Information

Your information is used for specific, legitimate purposes that enhance your experience with Florenyx Eco-Market and help us operate our business efficiently and responsibly.

• Order Processing and Fulfillment: We use your personal and payment information to process your orders, arrange shipping, and deliver your products to the correct address.
• Customer Communication: We send you order confirmations, shipping updates, and customer service responses. We may also contact you about your account or request feedback about your experience.
• Marketing and Promotions: With your consent, we send promotional emails about new products, special offers, and exclusive deals. You can opt out of these communications at any time.
• Website Improvement: We analyze browsing behavior and user feedback to improve our website's functionality, design, and user experience.
• Fraud Prevention and Security: We use your information to detect and prevent fraudulent transactions, unauthorized access, and other security threats.
• Legal Compliance: We may process your information to comply with applicable laws, regulations, and legal requests from authorities.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in limited circumstances to provide you with our services or as required by law.

Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business. These include payment processors, shipping companies, email service providers, and analytics platforms. All service providers are contractually obligated to use your information only as necessary to provide services and to maintain the confidentiality and security of your data.

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights, property, and safety of Florenyx Eco-Market, our users, or the public.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change in ownership or control of your personal information.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your trust is paramount to us, and we take data protection seriously.

Encryption and Secure Transmission

All sensitive information transmitted between your browser and our servers is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology. This ensures that your data cannot be intercepted or read by unauthorized parties during transmission.

Access Controls and Authentication

We restrict access to personal information to employees, contractors, and service providers who need to access it to perform their job functions. All personnel with access to your information are bound by confidentiality agreements and are trained in data protection practices.

Regular Security Audits

We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. Our infrastructure is monitored continuously for suspicious activity and security threats.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When information is no longer needed, we securely delete or anonymize it. For account information, we retain data for the duration of your account and for a reasonable period afterward to comply with legal and business requirements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our website. Understanding these technologies helps you make informed choices about your privacy.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as login, shopping cart management, and secure transactions.
• Performance Cookies: We use these cookies to collect information about how visitors use our website, including which pages are visited most frequently and whether users encounter errors. This helps us improve our site's performance.
• Functional Cookies: These cookies remember your preferences and choices, such as language settings, currency selection, and items in your shopping cart, to provide a personalized experience.
• Marketing Cookies: We use these cookies to track your browsing behavior and display targeted advertisements based on your interests. These may be set by our advertising partners.

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website and your ability to access certain features. For more information about managing cookies, please visit our Cookie Policy.

Third-Party Tracking

We use third-party analytics services, such as Google Analytics, to understand how visitors interact with our website. These services may set their own cookies to track your behavior across websites. We do not have control over these third-party cookies, but you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Your Privacy Rights and Choices

We believe you should have control over your personal information. Depending on your location and applicable laws, you may have certain rights regarding your data. We are committed to respecting these rights and providing you with transparency about how we handle your information.

Access and Portability

You have the right to request access to your personal information and to receive a copy of the data we hold about you in a portable format. This allows you to understand what information we have collected and to transfer it to other services if desired.

Correction and Deletion

You can request that we correct any inaccurate or incomplete information we have about you. You may also request deletion of your personal information, subject to certain legal exceptions. If you request deletion, we will remove your data from our active systems, though we may retain certain information for legal or business purposes.

Opt-Out of Marketing Communications

You can opt out of receiving promotional emails and marketing communications from us at any time. Simply click the "Unsubscribe" link in any marketing email, or contact us directly with your request. Note that even if you opt out of marketing communications, we will continue to send you transactional emails related to your orders and account.

Withdrawal of Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7. Children's Privacy

Florenyx Eco-Market is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly and will not use it for any purpose.

For children between 13 and 18, we provide additional privacy protections and encourage parental involvement in their online activities. Parents or guardians who believe their child has provided information to us should contact us immediately at [email protected].

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Florenyx Eco-Market, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection framework as your home country.

When we transfer information internationally, we implement appropriate safeguards, such as standard contractual clauses and data protection agreements, to ensure that your information receives adequate protection consistent with this Privacy Policy.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Florenyx Eco-Market. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

When you click on a third-party link, you leave our website and are subject to that third party's terms and privacy policies. We have no control over and assume no responsibility for the content, accuracy, or practices of third-party websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by updating the "Last Updated" date at the bottom of this page and, if required, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of Florenyx Eco-Market after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise any of your privacy rights, please contact us. We are committed to addressing your concerns and working with you to resolve any privacy-related issues.

We aim to respond to all privacy inquiries within 30 days. For data access or deletion requests, we will process your request in accordance with applicable laws and regulations.

12. Additional Privacy Resources

We provide additional privacy-related documents and resources to help you understand how we handle your information and your rights as a user of Florenyx Eco-Market.