Delivery & Payment

We are committed to sustainable shipping practices at every stage. All our packaging materials are made from recycled content or are fully recyclable. We use recycled paper-based void fill instead of plastic bubble wrap, and our cardboard boxes are sourced from responsible suppliers. Additionally, we partner with logistics companies that have carbon offset programs. For customers who want to go the extra mile, we offer carbon-neutral delivery options where we offset the emissions from your shipment. Every package is handled with care for both your items and the environment.

Standard delivery across the UK typically takes 2-5 business days from the date your order is dispatched. Express delivery is available for 1-2 business days in most areas of England, Scotland, Wales, and Northern Ireland. Remote areas such as the Scottish Highlands and Northern Ireland may experience slightly longer delivery times of 5-7 business days. Please note that delivery times are estimates and not guaranteed. During peak shopping periods like December or major sales events, delivery may take an additional 1-2 days. Once your order ships, you'll receive a tracking number via email so you can monitor your package in real-time.

Yes! We offer free standard delivery on all orders over £50. This applies to all UK postcodes including England, Scotland, Wales, and Northern Ireland. For orders under £50, standard delivery costs £3.99. If you need your order faster, express delivery (1-2 business days) is available for £7.99. This is a great way to save on shipping costs and is our way of rewarding customer loyalty and encouraging larger purchases that reduce packaging waste per item.

We accept a wide variety of payment methods to make checkout convenient for everyone. These include all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, direct bank transfers, and Buy Now Pay Later services like Klarna and Clearpay. We also accept Florenyx Eco-Market gift cards. All payment methods are processed through secure, PCI-DSS compliant payment gateways with 256-bit SSL encryption to protect your financial information. If you have questions about payment options or need assistance, please contact our support team.

Absolutely. Your payment security is our highest priority. All transactions are encrypted using 256-bit SSL technology, and we use PCI-DSS compliant payment gateways that meet the highest industry standards. We never store your complete credit card information on our servers. Advanced fraud detection systems monitor all transactions in real-time to identify and prevent suspicious activity. We also support 3D Secure authentication for an extra layer of protection. Additionally, all major payment methods come with their own buyer protection guarantees. If you ever have concerns about a transaction, please contact us immediately at +1 (212) 736-3100.

We offer a hassle-free 30-day return policy on all items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unused, in original condition, and in their original packaging. To start a return, contact our support team with your order number, and we'll provide you with a return authorization number (RMA). Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Once we receive and inspect your item, we'll process your refund within 5-7 business days to your original payment method. Certain items like clearance products or personalized items may be final sale.

We take great care to ensure every item arrives in perfect condition, but accidents can happen during shipping. If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order number. We will arrange a replacement or refund at no cost to you, including providing a prepaid return label. For damaged items, please don't dispose of the packaging or item until we've had a chance to assess the damage. We typically resolve damage claims within 5-7 business days. Contact us at [email protected] or call +1 (212) 736-3100 to report damage.

Yes! Once your order ships, you'll receive an email with a tracking number and a link to track your package in real-time. You can use this tracking number to see exactly where your shipment is at any stage of the delivery process. The tracking information is updated regularly as your package moves through our logistics network. If you don't receive a tracking email within 24 hours of placing your order, please check your spam folder or contact our support team. You can also log into your account on our website to view order status and tracking information for all your purchases.

Currently, we only deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Irelan